Bag It. FAQs

Will the driver contact me when they are on their way?

Yes, either a member of the Skoup customer service desk or the driver will contact you by your preferred method of communication (usually phone or email) to confirm the driver is on their way.

The driver was unable to complete collection, can I arrange for another day free of charge?

We do not charge cancellation or wasted journey fees if a collection wasn’t completed. Our team can arrange an alternative date at the original price paid as long as circumstances remain the same.

Can I make amendments to my order, including my address, time slot and service? 

If you need to make any amendments to your booking, please contact our customer service desk on 03300 535 535 and we will do our best to accommodate your request. There is no administration fee for changes, but we do request 24 hours’ notice before collection begins to allow for arrangements to be made. Please note, prices may differ depending on the changes required. 

What is your cancellation policy?

You can cancel your waste collection service at any time without charge. We do request you call our customer service team on 03300 535 535 at least 24 hours before collection is due to begin. You will receive a complete refund unless works have commenced in which case the full fee paid will be retained. Please refer to our terms and conditions for further information.

Where should I leave items for collection?

Items can be collected from outside or within the property as long as there is clear access available to the rubbish. If the customer is not at the property during the time of collection, items must be left in an accessible, outside area within the property boundary (not on the kerbside or footpath) and clearly separated or marked for disposal. Skoup does not accept responsibility for items that are mistakenly removed.

How should the waste be stored prior to collection?

Make sure your waste is stored in tied up bags. You can find more information about our bag service for those one-off occasions when you produce more waste and need a helping hand.

Do you use any third-party services?

On occasion, there may be times where our collection vehicles are at full capacity; in these instances, we may use a preferred third party partner. All of our partners have been fully audited to ensure that they are compliant and have the same credentials as Biffa to ensure peace of mind that you’ll be receiving the highest standard.

Does all my waste go to landfill?

Skoup has access to Biffa’s full range of recycling and recovery facilities to process as much material as possible for recycling, including Waste Electrical and Electronic Equipment (WEEE). Wherever possible, rubbish is diverted from landfill either via recycling facilities or waste to energy alternatives.

Can I book more than 50 bags?

If you require more than 50 bags, it will be better value to opt for a quarter van service. For advice on the best solution for your waste collection needs, contact our helpful team directly on 03300 535 535.

Do I need to put my rubbish into bags?

Yes, we will only collect waste placed into tied black or clear sacks that have no splits.  

What items are accepted in the Bag It service?

Only general household rubbish and recycling are accepted in our bagged collection service. We will not collect liquids, knives, broken glass, hazardous or clinical waste. Check out our full list of items we do not accept.

How far in advance can I book a Bag It service?

You can book a Bag It collection services online up to three months in advance. For collection that surpasses this time, please contact our customer service team on 03300 535 535.

Will the driver take the rubbish out of my wheelie bins?

Any rubbish bags that require collection should be left in a visible location within your property boundary. Our drivers will not retrieve bags from inside wheelie bins or other containers. For more details, please visit our access information page.