Skip It FAQs

 

Will the driver contact me when they are on their way?

Yes, either a member of the Skoup customer service desk or the driver will contact you by your preferred method of communication (usually phone or email) to confirm the driver is on their way.

Can I book a specific time slot for skip delivery and collection?

Currently, specific time slots cannot be selected for skip deliveries or collections. You can request an AM or PM delivery and inform us if there are any times that we will not be able to access your property. We will do our best to accommodate your requirements.

Can I order skip permits with Skoup?

It’s easy to order your It’s easy to order your skip permit while booking your skip hire. Tick the necessary box on our order form and we’ll do the rest. Please be aware that where a skip permit has been requested there will be a five day lead time before skips can be delivered. while booking your skip hire. Tick the necessary box on our order form and we’ll do the rest. Please be aware that where a skip permit has been requested there will be a five day lead time before skips can be delivered.

Where can the skip be placed?

Skips need to be placed in an accessible location, such as a driveway or public highway. A skip permit may be required for public roads at an additional cost. To make things more convenient, we can arrange permits on your behalf, simply request your permit at the time of booking. Read more on skip permits and other additional costs.

Our skips cannot be placed on:

  • Public footpaths or grass verges
  • Soft or uneven ground
  • Utility access points

For advice on whether your property has a suitable location for a skip, please contact our helpful customer service desk on 03300 535 535.

What is your cancellation policy?

You can cancel your skip hire at any time without charge. We do request you call our customer service team on 03300 535355 at least 24 hours before delivery is due to begin. You will receive a complete refund unless works have commenced in which case the full fee paid will be retained. Please refer to our terms and conditions for further information.

Do you use any third party skip companies?

On occasion, there may be times where our skips are unavailable. In these instances we may use a preferred third party partner. All of our partners have been fully audited to ensure that they are compliant and have the same credentials as Biffa to ensure peace of mind that you’ll be receiving the highest standard. 

Does all my waste go to landfill?

Skoup has access to Biffa’s full range of recycling and recovery facilities to process as much material as possible for recycling, including Waste Electrical and Electronic Equipment (WEEE). Wherever possible, rubbish is diverted from landfill either via recycling facilities or waste to energy alternatives.

Can I book multiple skips or services?

Currently, you can only book one service per online transaction, but we are working towards adding this feature. To book multiple services online, you would need to make separate bookings for each service. For businesses who require regular skip hire, please contact our helpful team directly on 03300 535 535 for you best waste solution.

Is there a discount for booking multiple skips?

For skips larger than our 12 yard container or if you require multiple skip hire, please contact our helpful customer service team on 03300 535 535 who can arrange the best value service for your waste collection needs.

Do I need to put my rubbish into bags?

Waste can be loaded into our skips loose or bagged. 

Where can I fill my skip to?

Our skips can be filled up to the level load line only. To ensure safe transport you will be asked to remove any excess waste over the fill line prior to collection. The use of "greedy boards" (boards or similar used to increase the side height of the skip) aare not permitted as part of our service.

Overweight skip

If your skip is overweight and has been filled with soil, we will ask you to remove the excess weight of waste prior to collection.

How far in advance can I book a skip?

You can book one of our 6 yard, 8 yard or 12 yard skips for delivery online up to three months in advance. For a collection that surpasses this time, please contact our customer service team on 03300 535 535.

Do you offer same day skip hire?

You cannot book a skip hire for the same day online. Our next available date online would be the next working day, providing orders are received by noon the day before. If you require urgent skip hire, please call our customer service team on 03300 535 535 and we will do our best to accommodate your request.

Is there a discount for weekly skip hire?

If you require a skip for an extended amount of time, contact our helpful customer service desk on 03300 535 535 who can offer exclusive weekly rates.

What can and can’t you put in a skip?

You can’t put hazardous or harmful items into a skip such as knives, gas canisters, solvent paint tins, tyres or WEEE (Waste Electical and Electronic Equipment). If you require disposal of these items, a van collection may be a more suitable alternative.  If you're not sure about what you can and cannot put in your skip call us on 03300 535 535.

Can I use a skip for my garden waste?

You can use skips for some green waste such as plants and shrubs but skips are not suitable for soil or compost. 

Can a skip be lifted over a fence or wall?

Due to our safety procedures, we will require clear and safe access to the skip’s placement location. Therefore we cannot place a skip over a fence or a wall. If there is no clear access to the property a skip can be placed on the road, this may require a permit and other additional fees which need to be arranged before delivery. Our helpful customer service desk can help you assess your property’s suitability for a skip, contact them on 03300 535 535.

The skip is being put on my neighbour’s property, do they have to place the order?

You can order a skip to be placed on a neighbour’s property or shared driveway as long as you have the express permission of the owner or occupant of the home. Both the person hiring the skip and the property owner needs to be present upon delivery of the skip.

What are the minimum and maximum amounts of time I can hire a skip?

Our skips can be collected a minimum of 48 hours after you contact our team for removal. Our skips can be in use for up to four weeks before collection should be arranged. Additional charges may apply if the skip is retained for longer than four weeks.

Can a skip be transported to another location if it isn’t full?

Due to rules and regulations for waste disposal, the skip container must remain at the delivery address until we collect it. We cannot transfer partially full skips to another site.

What size skip do I need?

Take a look at our skip comparison page to help you decide what size you need for the job. If you’re still unsure, contact one of our helpful advisors on 03300 535 535 for guidance.